What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why is my membership cancelled?

    Asked by digitprophoto on January 12, 2015 at 11:15 AM

    i need to mantain my subscription why you guy cancelled ! i change credit card information because the other one wasnt working ! and now my jot form is not working please helppp!!





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    JotForm Support

    Answered by david on January 12, 2015 at 11:52 AM


    I checked our logs and it appears as though our payment processor cancelled your subscription even though you had updated your credit card already.   I was able to reactivate your subscription without issue and reapply it to your account.  You should no longer have any issues with your subscription or your account.

    Let us know if you have any further questions and we will be happy to help.