why is my membership cancelled?

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    digitprophoto
    Asked on January 12, 2015 at 11:15 AM

    i need to mantain my subscription why you guy cancelled ! i change credit card information because the other one wasnt working ! and now my jot form is not working please helppp!!

     

     

    Thanks,

     

  • Profile Image
    david
    Answered on January 12, 2015 at 11:52 AM

    Hi,

    I checked our logs and it appears as though our payment processor cancelled your subscription even though you had updated your credit card already.   I was able to reactivate your subscription without issue and reapply it to your account.  You should no longer have any issues with your subscription or your account.

    Let us know if you have any further questions and we will be happy to help.