PDF report not opening after download

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    Asked on January 13, 2015 at 08:49 AM

    I usually print my forms using the PDF because I like how they look when they print and it uses less paper

    but today it says it is downloaded but it will not open or save has anyone else experience this today?

    It was okay yesterday....it does download in excel...


    The only thing I did different yesterday is I deleted all previous submissions


    thank you

  • Profile Image
    Answered on January 13, 2015 at 10:09 AM


    Thank your for contacting us for support. I did some checks on the PDF reports and everything seems to be in order. It appears that you are experiencing some cache issues with your browser. You can try clearing your browser cache to see if that will help. 

    I hope this helps and feel free to contact us if you need further support.