- davibielAsked on January 13, 2015 at 11:53 AMGood Afternoon, JotForm use on my site www.maquinadecartao.com.br , but form only opens on the desktop. The form does not open on smartphones with Android operating system and not IOS. How to solve this?Looking forwardPage URL:
- ShadaeAnswered on January 13, 2015 at 01:13 PM
I do apologize for the issue that you are experiencing with your form.
I was able to replicate this issue when viewing your website from a Android or iOS device. It appears that there may be a conflict on your website that is preventing the form from showing when being viewed in the mobile.
Re-embedding your form using the iFrame code should resolve the issue that you are are currently experiencing.
I hope this helps, please inform us if you are still experiencing an issue.
- davibielAnswered on January 13, 2015 at 02:12 PM
thank you very much!
- JotForm SupportSeanAnswered on January 13, 2015 at 02:45 PM
On behalf of Shadae you are more than welcome.
Feel free to ask for further support if needed.