What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem - Jotform x Smartphone

    Asked by davibiel on January 13, 2015 at 11:53 AM
    Good Afternoon, JotForm use on my site www.maquinadecartao.com.br , but form only opens on the desktop. The form does not open on smartphones with Android operating system and not IOS. How to solve this?Looking forward
    Page URL:

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    Answered by Shadae on January 13, 2015 at 01:13 PM

    Hi davibiel,

    I do apologize for the issue that you are experiencing with your form.

    I was able to replicate this issue when viewing your website from a Android or iOS device. It appears that there may be a conflict on your website that is preventing the form from showing when being viewed in the mobile.

    Re-embedding your form using the iFrame code should resolve the issue that you are are currently experiencing.

    Getting the Form iFrame Code

    I hope this helps, please inform us if you are still experiencing an issue.

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    Answered by davibiel on January 13, 2015 at 02:12 PM



    thank you very much!


    Clayton Leal

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    Answered by Sean on January 13, 2015 at 02:45 PM


    On behalf of Shadae you are more than welcome.

    Feel free to ask for further support if needed.