Problem - Jotform x Smartphone

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    davibiel
    Asked on January 13, 2015 at 11:53 AM
    Good Afternoon, JotForm use on my site www.maquinadecartao.com.br , but form only opens on the desktop. The form does not open on smartphones with Android operating system and not IOS. How to solve this?Looking forward
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    Shadae
    Answered on January 13, 2015 at 01:13 PM

    Hi davibiel,

    I do apologize for the issue that you are experiencing with your form.

    I was able to replicate this issue when viewing your website from a Android or iOS device. It appears that there may be a conflict on your website that is preventing the form from showing when being viewed in the mobile.

    Re-embedding your form using the iFrame code should resolve the issue that you are are currently experiencing.

    Getting the Form iFrame Code

    I hope this helps, please inform us if you are still experiencing an issue.

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    davibiel
    Answered on January 13, 2015 at 02:12 PM

    Solved.

     

    thank you very much!

     

    Clayton Leal

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    Sean
    Answered on January 13, 2015 at 02:45 PM

    Hi,

    On behalf of Shadae you are more than welcome.

    Feel free to ask for further support if needed.


    Cheers!
    Sean