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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Unable To Receive Email Notifications From Form

    Asked by MGEL on January 13, 2015 at 09:05 PM
    Also the email notification to us, does not work when a payment is made through Worldpay. How do we get the email notifications to work?
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    JotForm Support

    Answered by Charlie on January 13, 2015 at 09:21 PM


    I've checked your form and I see that you are missing a couple of fields in your Emails setting.


    Leaving the "Sender Name" and the "Sender Email" will cause problems to not receive email notifications from your end.

    I would like to suggest that you check this guide to avoid future problems: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please do fill out the missing fields and test your form by making a submission and see if you're able to receive notifications.

    Thank you.