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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Deleting submissions does not reset my upload storage

    Asked by CraftyAffaire on January 14, 2015 at 10:23 PM

    Hi,

     

    I cleaned up and deleted all my submission but it did not free up any space in my uploaded space. Do I have to do anything else?

    Thanks

    Ginna

    thanks all and
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    JotForm Support

    Answered by EltonCris on January 15, 2015 at 09:35 AM

    Hi Ginna,

    You seem to have few forms on your trash folder with few submissions in it, maybe that's the reason why. Try to purge (permanently delete) that form if you don't need it anymore, that might help resolve the problem.

    Let us know if that doesn't make any difference so we can assist you further.

    Thanks!