What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    not receiving notification emails

    Asked by inkhairclinic on January 16, 2015 at 02:37 PM

    Im not receiving notification emails to my email address. they dont even come through to jotform when i log in here. im not pc savvy so i dont know what the hell i am doing as a webdesigner did my website and now i am left with a useless website. Is there anybody that can help sort this out?

    Page URL:
    inkhairclinic.co.uk/contact.html

    Emails JotForm pc and
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    JotForm Support

    Answered by Kiran on January 16, 2015 at 04:04 PM

    I see that this JotForm is associated with another account inkhair registered with your domain email address. I notice that this email address is in our bounce list and hence you were not able to receive any emails. I have removed it from the bounce list now and you should be receiving email notifications normally.

    Thank you.

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    Answered by inkhairclinic on January 16, 2015 at 06:41 PM

    Thanks so much kiran. I did troy several times to see if i was in the bounce list and the respose was saying that i wasn't. Obviously i must have been doing something wrong. Thanks again.

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    Answered by db0318 on January 16, 2015 at 06:47 PM

    I'm having similar problems, but

    mine has been intermittent since 1/13/15.  Out of the 7 reports filed, from 1/13 to present...1/16, I've only received 2.  Prior to that there were not problems at all.  How do I know if I'm on the bounce list?
     
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    Answered by inkhairclinic on January 16, 2015 at 07:07 PM

    Well i followed jotforms info on how to check and it said that i wasn't. Your best bet is to go to contact us page and ask if someone could check for you.

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    Answered by db0318 on January 16, 2015 at 07:19 PM

    I did a little digging and found the page.  And...as you predicted...it says I'm not blocked.  Thanks!

     

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    JotForm Support

    Answered by Kiran on January 16, 2015 at 08:28 PM

    @inkhairclinic

    I've submitted your JotForm to test and I was able to see that the email has been sent successfully. You should have received my test submission email.

    @inkhairclinic/@db0318

    You can check if the email is the bounce list from your account settings page.

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    The email history of your account is available and can be viewed from your account by following the guide below : 

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    If the issue still persists, please get back to us. We will be happy to look into this issue further.

    Thank you!!

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    Answered by db0318 on January 16, 2015 at 08:46 PM

    Thanks for you help, but I never got your email.  And yes, I checked my junk file. 

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    JotForm Support

    Answered by liyam on January 17, 2015 at 09:21 AM

    Hello db0318,

    I'm moving our conversation to a new thread topic to be able to address your concerns in more detail.

    Thanks.