not receiving notification emails

  • Profile Image
    inkhairclinic
    Asked on January 16, 2015 at 02:37 PM

    Im not receiving notification emails to my email address. they dont even come through to jotform when i log in here. im not pc savvy so i dont know what the hell i am doing as a webdesigner did my website and now i am left with a useless website. Is there anybody that can help sort this out?

  • Profile Image
    Kiran
    Answered on January 16, 2015 at 04:04 PM

    I see that this JotForm is associated with another account inkhair registered with your domain email address. I notice that this email address is in our bounce list and hence you were not able to receive any emails. I have removed it from the bounce list now and you should be receiving email notifications normally.

    Thank you.

  • Profile Image
    inkhairclinic
    Answered on January 16, 2015 at 06:41 PM

    Thanks so much kiran. I did troy several times to see if i was in the bounce list and the respose was saying that i wasn't. Obviously i must have been doing something wrong. Thanks again.

  • Profile Image
    db0318
    Answered on January 16, 2015 at 06:47 PM

    I'm having similar problems, but

    mine has been intermittent since 1/13/15.  Out of the 7 reports filed, from 1/13 to present...1/16, I've only received 2.  Prior to that there were not problems at all.  How do I know if I'm on the bounce list?
     
  • Profile Image
    inkhairclinic
    Answered on January 16, 2015 at 07:07 PM

    Well i followed jotforms info on how to check and it said that i wasn't. Your best bet is to go to contact us page and ask if someone could check for you.

  • Profile Image
    db0318
    Answered on January 16, 2015 at 07:19 PM

    I did a little digging and found the page.  And...as you predicted...it says I'm not blocked.  Thanks!

     

  • Profile Image
    Kiran
    Answered on January 16, 2015 at 08:28 PM

    @inkhairclinic

    I've submitted your JotForm to test and I was able to see that the email has been sent successfully. You should have received my test submission email.

    @inkhairclinic/@db0318

    You can check if the email is the bounce list from your account settings page.

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    The email history of your account is available and can be viewed from your account by following the guide below : 

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    If the issue still persists, please get back to us. We will be happy to look into this issue further.

    Thank you!!

  • Profile Image
    db0318
    Answered on January 16, 2015 at 08:46 PM

    Thanks for you help, but I never got your email.  And yes, I checked my junk file. 

  • Profile Image
    liyam
    Answered on January 17, 2015 at 09:21 AM

    Hello db0318,

    I'm moving our conversation to a new thread topic to be able to address your concerns in more detail.

    Thanks.