What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email data from my form submission.

    Asked by Chellie on January 18, 2015 at 02:51 PM


    I'm a current user.  I am receiving payments for my classes (via PayPal) but not registration forms with name, age, etc necessary to complete registrations.  It seems like some changes happened to the form so that I'm not receiving the typical email with the reg info.  I have not made any changes to the form and it was working up until the past week. 

    Can you advise?


    Chellie Brown

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on January 18, 2015 at 03:40 PM

    Hi Chellie,

    Can you please try first adding a new Notifier in your jotform http://www.jotform.us/form/30775856775168 using the Add New Email button.


    user guide: -Setting-Up-Email-Notifications

    Then, test and check the submission email again.

    Let us know if issue persist even after doing this already.