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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification emails are being sent to the Spam folder

    Asked by vile on January 19, 2015 at 08:00 AM

    Bom dia equipe do JOTFORM,

    Estou tendo problema depois de 3 meses com a conta ARQUITETOS DA PIZZA.

    Os emails enviados da conta contato@arquitetosdapizza.com.br  para os destinatarios estao caindo direto para spam , sabem me dizer o que esta ocorrendo?

    Ao aguardo.

    Page URL:
    http://www.arquitetosdapizza.com.br/site/solicitar-um-orcamento/

    emails notifications email spam folder spam
  • Profile Image
    JotForm Support

    Answered by Jan on January 19, 2015 at 10:07 AM

    Hello,

    If there is an option in your email program to mark these emails as NOT spam then please do so. This will help the filter to direct the email in your inbox instead in the spam folder.

    Also, the email (contato@arquitetosdapizza.com.br) is not on the bounce list

    Please check the email notification alert and see if settings are correctly configured like the sender name and sender email.

    Please check this guide - http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please also try Whitelisting JotMails IP addresses - http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Hope this helps. Thank you.