My jotform got disabled, how do I fix this?

  • Profile Image
    jcs613
    Asked on January 19, 2015 at 08:05 AM

    I created a free drop box uploader jotform and put the code on a page on my website.

    http://www.ss-mfg.com/upload-documents.html

    The day I created the form and put it there, it worked fine.

    Now nothing loads on my site and when I paste the url in the html code (http://form.jotform.us/jsform/50133902824145)  into my browser i get an error message saying:

    Form over quota
    This form has exceeded its allocated quota.
     
    How do I fix this?
     
    (Update:)
    It looks like when I created a free account it started working again?
    I searched the error and am aware of the 100/month html and 10/month ssl submissions. I've only had 5 submissions total.
    How do I make sure my form does not use ssl?
  • Profile Image
    Ben
    Answered on January 19, 2015 at 09:58 AM

    Hi,

    to make sure that you are not using the secure submissions, just make sure that the secure checkbox is unchecked.

    Based on the URLs that you have given above, I can see that you are not using the secure embedding.

    Do note however that you have only 100MB of file space that you can use, so your limit of 300 MB would mean that if someone uploads such big file, your account would be immediately disabled right after the upload.

    To accept bigger files, I would always suggest getting a paid account that matches your needs.

    Do let us know if you have any further questions.

    Best Regards,
    Ben