- CenterforSalesExcellenceAsked on January 19, 2015 at 03:11 PM
I accidentally deleted submissions for this form - http://www.jotform.us/form/42950200776150
Can you please restore the submissions? Thank you.
- BenAnswered on January 19, 2015 at 03:29 PM
Unfortunately once submissions get removed, there is no way to restore them from our side.
The only way that I remember that I had recommended before and was working was to find all emails that were sent to you and then use our Import Data app to add them into the submissions panel again.
- CenterforSalesExcellenceAnswered on January 19, 2015 at 03:58 PM
Hmm... this is my concern. I had selected forms that I would like to delete but somehow the ones that I don't want to delete got removed. Can you please advise what is happening? I would like to get the ones that got deleted back.
- BenAnswered on January 19, 2015 at 04:00 PM
From your last response it seems that you are talking about the jotforms and not about the removal of their submissions.
If that is the case, please take a look at this guide: How to Restore Deleted Forms?
It will show you how to restore the deleted jotforms.
- CenterforSalesExcellenceAnswered on January 19, 2015 at 04:10 PM
I apologize for the confusion. I actually meant the submissions of the form, not the form itself. What happen was that I went to the Submissions page of the form, and I was removing the "test" submission for the form. But somehow the ones that submitted by our pilot test group got deleted without me selecting their submissions. I would really like to get those submissions back or all including the "test" submissions. Let me know if this is possible.
- raulAnswered on January 19, 2015 at 04:17 PM
Unfortunately, we cannot restore submissions that are deleted from an account.
As mentioned by Ben in his first reply, you would need to look for the deleted submission in your email account and resubmit them again using the Import Data app.
Let us know if you have further questions.
- CenterforSalesExcellenceAnswered on January 19, 2015 at 04:22 PM
I will try to get it from the person who submitted the form. With that said, it looks like you can only upload a csv or an excel file. Are we able to upload the pdf version? I doubt the person who submit the form has them in the excel or csv format.
- raulAnswered on January 19, 2015 at 04:32 PM
Unfortunately, you can only import back the data using an Excel or CSV file.
However, if you are able to get the PDF version of the submitted data you can use an online or desktop tool to convert the PDF file to Excel format.
- HebaelsaghirAnswered on May 29, 2015 at 01:01 PM
Hello ,I have tried that solution (import app mentioned above ).. but I cannot see any submissions again . I had previously the whole history in excel sheet converted from my form submission itself but when I want to see the submission I see nothing . Please advise what is wrong ? I need to know what to do to see my submissions again . In the panel it shows that submissions is there . but when I open and click on submissions ,, it gives me " No result to show"
- JotForm SupportdavidAnswered on May 29, 2015 at 01:22 PM
@Hebaelsaghir We try to keep one thread per question. I have moved your request to a thread of its own so that we may address it separately. We will follow up here: