Submissions not showing up with Worldpay

  • Profile Image
    MGEL
    Asked on January 19, 2015 at 04:22 PM

    I have set up a payment pay with Worldpay, and when I test it, the transaction gets approved, but the form information does not get submitted back to me. Nor does the Worlpay transaction page get re-directed to my jotform Thank You page. How do I solve this?

    Note that I have set-up the callback on the Worldpay site as required in the set-up.

    Here is my url: http://form.jotformpro.com/form/50186360261954

  • Profile Image
    BDAVID
    Answered on January 19, 2015 at 04:37 PM

    Your notification is properly setup, and the email address is not in bounce list, have you checked your spam folder? If the email notifications are not there, then I would recommend you to white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Regarding your second issue," Nor does the Worlpay transaction page get re-directed to my jotform Thank You page", I see you already opened a thread for it here: https://www.jotform.com/answers/495641?, there is no need to open multiple thread for the same issue.