What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions not showing up with Worldpay

    Asked by MGEL on January 19, 2015 at 04:22 PM

    I have set up a payment pay with Worldpay, and when I test it, the transaction gets approved, but the form information does not get submitted back to me. Nor does the Worlpay transaction page get re-directed to my jotform Thank You page. How do I solve this?

    Note that I have set-up the callback on the Worldpay site as required in the set-up.

    Here is my url: http://form.jotformpro.com/form/50186360261954

    Page URL:
    http://form.jotformpro.com/form/50186360261954

    Submissions worldpay JotForm site transaction
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 19, 2015 at 04:37 PM

    Your notification is properly setup, and the email address is not in bounce list, have you checked your spam folder? If the email notifications are not there, then I would recommend you to white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Regarding your second issue," Nor does the Worlpay transaction page get re-directed to my jotform Thank You page", I see you already opened a thread for it here: https://www.jotform.com/answers/495641?, there is no need to open multiple thread for the same issue.