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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Comcast Emails Not Receiving JotForm Notifications

    Asked by BrenKoch on January 22, 2015 at 09:07 AM

    For some reason the notifications emails will not work with Comcast.net emails. When I signed up I did not even get the intro email. I saw it when I looked at the email log. It seems to be going out but is not being received, although I tried with several Comcast emails. It works with gmail.  Is there an issue specifically with Comcast.net emails?

    My page is http://jotform.us/form/50205965080148

    Thank you,

    Brenda

    email Emails JotForm email log
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    JotForm Support

    Answered by Charlie on January 22, 2015 at 11:54 AM

    Hi Brenda,

    I believe Comcast might be blocking our JotMail IP addresses, please try contacting them and ask to whitelist our IP addresses and domains? Here's a guide on what you might need to do or tell them.

    To prevent bounce related issues you can check this guide:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    For general whitelisting of our JotMail IP addresses see this guide:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    I would recommend that you check both guide to troubleshoot your email notifications correctly.

    I hope this works. Let us know if you need more assistance.

    Thank you.