Comcast Emails Not Receiving JotForm Notifications

For some reason the notifications emails will not work with Comcast.net emails. When I signed up I did not even get the intro email. I saw it when I looked at the email log. It seems to be going out but is not being received, although I tried with several Comcast emails. It works with gmail.  Is there an issue specifically with Comcast.net emails?

My page is http://jotform.us/form/50205965080148

Thank you,

Brenda

Hi Brenda,

I believe Comcast might be blocking our JotMail IP addresses, please try contacting them and ask to whitelist our IP addresses and domains? Here's a guide on what you might need to do or tell them.

To prevent bounce related issues you can check this guide:

http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

For general whitelisting of our JotMail IP addresses see this guide:

http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

I would recommend that you check both guide to troubleshoot your email notifications correctly.

I hope this works. Let us know if you need more assistance.

Thank you.