Comcast Emails Not Receiving JotForm Notifications

  • Profile Image
    BrenKoch
    Asked on January 22, 2015 at 09:07 AM

    For some reason the notifications emails will not work with Comcast.net emails. When I signed up I did not even get the intro email. I saw it when I looked at the email log. It seems to be going out but is not being received, although I tried with several Comcast emails. It works with gmail.  Is there an issue specifically with Comcast.net emails?

    My page is http://jotform.us/form/50205965080148

    Thank you,

    Brenda

  • Profile Image
    Charlie
    Answered on January 22, 2015 at 11:54 AM

    Hi Brenda,

    I believe Comcast might be blocking our JotMail IP addresses, please try contacting them and ask to whitelist our IP addresses and domains? Here's a guide on what you might need to do or tell them.

    To prevent bounce related issues you can check this guide:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    For general whitelisting of our JotMail IP addresses see this guide:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

     

    I would recommend that you check both guide to troubleshoot your email notifications correctly.

    I hope this works. Let us know if you need more assistance.

    Thank you.