- BrenKochAsked on January 22, 2015 at 09:07 AM
For some reason the notifications emails will not work with Comcast.net emails. When I signed up I did not even get the intro email. I saw it when I looked at the email log. It seems to be going out but is not being received, although I tried with several Comcast emails. It works with gmail. Is there an issue specifically with Comcast.net emails?
My page is http://jotform.us/form/50205965080148
- CharlieAnswered on January 22, 2015 at 11:54 AM
I believe Comcast might be blocking our JotMail IP addresses, please try contacting them and ask to whitelist our IP addresses and domains? Here's a guide on what you might need to do or tell them.
To prevent bounce related issues you can check this guide:
For general whitelisting of our JotMail IP addresses see this guide:
I would recommend that you check both guide to troubleshoot your email notifications correctly.
I hope this works. Let us know if you need more assistance.