What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    No longer receiving emails for each form submission

    Asked by Hudsontable on January 22, 2015 at 09:51 AM

    I used to get emails with info for each form submission as they came in.  I am no longer receiving these but never adjusted the settings and don't know how to fix this.  Please advise.

  • Profile Image

    Answered by Carina on January 22, 2015 at 12:25 PM

    I checked and submissions are being sent:

    The sender email and the recipient are the same and maybe the email provider is taken this messages as spam. I cloned the form add a custom sender address and made a test submission.

    Can you please confirm me if you received it? Please check also the spam folder.

    Let us know if we can assist you further.