What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Images will not display when uploaded or inserted into form

    Asked by ScottBenson on January 22, 2015 at 08:29 PM

    Using chrome browser

    Tested on two different pc's same browser same issue occurs

    Page URL:
    http://www.jotform.com//?formID=50217055690855

    Screenshot
    OR pc different same
  • Profile Image
    JotForm Support

    Answered by Kiran on January 23, 2015 at 12:21 AM

    I see that the uploaded image file name is having spaces and special characters (#) which is causing the issue.

    Could you try rename the file name of the image on your computer and then try re-uploading to your JotForm?

    Please let us know if the issue still persists. We will be happy to look into this issue further.

    Thank you!

  • Profile Image

    Answered by ScottBenson on January 23, 2015 at 12:35 AM

    Hi Kiran,

    I followed the instructions you provided, and still did not have any success.

    However I logged in using Internet Explorer as the browser and this worked however my preferred browser is chrome, can you find a solution for me please as to why chrome is not showing the image

    Your assistance is greatly appreciated

  • Profile Image
    JotForm Support

    Answered by Kiran on January 23, 2015 at 02:38 AM

    I see that the image is now showing on your JotForm when I checked it on Chrome.

    But it renders slowly due to the image size which is around 10MB. Please try reducing the size of the image and then re-upload it once again to see if that works for you.

    You may try http://www.picresize.com/ that can help you in reducing image size. Let us know if you need any further assistance.

    Thank you!