What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Services vs Goods?

    Asked by BGGRAPHICS on January 23, 2015 at 05:14 PM

    I have created a new Jot Form with PayPal payments, although PayPal is saying that the buyers payments are showing that they are for GOODS rather than for SERVICES.  I'm told that this does not allow them to be sent a receipt right away.  They are purchasing SERVICES as a Sponsor to a special event with 4 set levels for donations.  How can this be corrected?  As I really like the ability for the order form to show the total price?

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    Answered by BGGRAPHICS on January 23, 2015 at 05:21 PM

    I just found my answer on the forum. : ) 

    By turning the "Need Shipping Address" OFF!

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    JotForm Support

    Answered by EltonCris on January 23, 2015 at 07:14 PM


    Great! Glad to hear it.

    Should you have more questions, feel free to contact us again.