What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot clone a formeven if the privacy setting of source account is enabled to allow cloning.

    Asked by dnippers on January 25, 2015 at 07:13 PM

    I have followed the instructions listed here: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL, on different browsers with no luck.  A screenshot of my error message is attached.  I own both accounts and both are set in the account settings to allow form cloning.  Should I try something else or is there a way on your end to clone these over from my one account to the other?

     

    Screenshot
    another account clone a form JotForm message settings different
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 26, 2015 at 03:59 AM

    Hello dnippers,

    I'm sorry for the trouble caused to you.

    I did check the source account of this form and form cloning seems to be be enabled in the privacy setting page. You should not have any trouble in cloning. Let me report it to our back end team. We will get back to you as soon as we have any update form them.

    For now, I have cloned cloned this form in your account. 

    Thank you!

  • Profile Image

    Answered by dnippers on January 26, 2015 at 08:39 AM

    thank you.  I had tried several forms but only screenshot one of them as the error message was the same.  I would like all the forms cloned over - would you be able to do this?

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    JotForm Support

    Answered by Charlie on January 26, 2015 at 11:24 AM

    Hi,

    I see that my colleague has already escalated this to our back end team. I would suggest that you try using the import function again, but please do try closing other tabs related to JotForm and only leave one. You can also try logging out, clear your browser's cache and log back in to check if this fixes the problem. 

    Thank you.

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    Answered by dnippers on January 27, 2015 at 12:26 AM

    clearing the browser's cache worked.  Thank you very much.

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    JotForm Support

    Answered by ashwin_d on January 27, 2015 at 01:52 AM

    Hello dnippers,

    On behalf of my colleague, you are welcome.

    I am glad to know that clearing form cache resolve this issue.

    Do get back to us if you have any questions.

    Thank you!