What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is the difference between Submissions, Payment Submissions and Secure SSL Submissions?

    Asked by Presslink on January 26, 2015 at 01:23 PM
    Submissions ssl submissions and the difference
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    JotForm Support

    Answered by Kiran on January 26, 2015 at 03:17 PM

    These three are different entities of each account that are limited as per the plan chosen by the user. The submissions are the normal form submissions received. If the form is enabled with SSL the form data received will be encrypted enabling secure submissions. If there any payment methods are being used on your JotForm such as PayPal, Authrorize, etc to accept payments from your users, these submissions are known as payment submissions.

    If either of these limits are exceeded as per the limits set on the plan, the account is set to overlimit and the forms will be disabled. You may need to wait for first of the following month so that the submission counter will be reset or you may need to upgrade to a paid subscription in order to continue submissions.

    Hope this information helps. Thanks!