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    Paypal Form not able to accept other country currency type

    Asked by dtimothy on January 27, 2015 at 03:58 PM

    Hello...

    I've been having trouble with my forms when it comes to people using the payment from another country. It seems like since the form asks for a currency, it then fails when someone tries to pay from another country. Have you ever seen this behavior?

     

    Thanks!

    Tim

    Page URL:
    http://www.jotform.us/form/43476914862162

    My Forms currency paypal currency
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    JotForm Support

    Answered by jonathan on January 27, 2015 at 05:27 PM

    Can you please tell us which country/currency they used?

    From what I remember, a payer's country is determined from their Paypal account records, when they log in to their Paypal account to pay for the charges incurred by your payment form.

    The currency they will pay with depends on the currency of their Paypal balance, or the credit/debit card associated with their Paypal account.

    It is possible that the country/currency of the user paypal account is not supported by Paypal.

    Thanks.