What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Firefox and IE (maybe more) is blocking the form

    Asked by bernerdk on January 28, 2015 at 07:58 AM

    I've inserted a form, created (very easily - thank you!) on my company website, but IE and Firefox seems to blocking the service. It's no issue on chrome - at least not on my phone.

    Do you have a workaround for this?

     

    Thanks for a great service!

     

    /Jesper Rasmussen

     

     

    Page URL:
    https://shop.berner.eu/berner/dk/CCM_tema

    Screenshot
    security issue
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 28, 2015 at 09:51 AM

    Hi Jesper,

    Your site runs over SSL (secure) but the embedded form uses http which is why some browsers restricts the form due to this security issue. To resolve that, simply re-embed your form using its secure embed code.

    When you take your embed code, make sure to check the Secure Form check box first.

    Or from your existing embed code, simply change http://form with https://secure.

    Example:

    <iframe frameborder="0" id="JotFormIFrame" allowtransparency="true" src="https://secure.jotformeu.com/form/50272728616356" style="width:100%; height:724px; border:none;" scrolling="no"></iframe>

    Please do take note that SSL Submissions (since you are using https secure form) has a limit of 10 submissions per month than using a regular form (non-https) which is 100 Submissions per month.

    Let us know should you have further questions. Thank you!

  • Profile Image

    Answered by bernerdk on January 29, 2015 at 03:08 AM

    This worked.
    The form is now showing - although I still get the warning....

  • Profile Image
    JotForm Support

    Answered by Welvin on January 29, 2015 at 09:40 AM

    I've fixed the error which is related to the form. That was the CSS link of the injected custom CSS codes to your form.

    Some other warnings are related to your website, kindly check:

    Thank you!