Orders are sent to my and another company email

  • Profile Image
    joeholmes1gmailcom
    Asked on February 02, 2015 at 10:26 AM

    I used a template on your site(Sacramento Cert uniform order form) to make my order form called BDGA shirt and swag preorder. I'm getting my orders without a problem but they are also being sent to the company that I copied their template. How do I fix it?

     

     

    Thank you!!

  • Profile Image
    Ben
    Answered on February 02, 2015 at 11:38 AM

    I took a look at your jotform and I see that both email notifier and email autoresponders are not properly setup.

    I believe however that the issue is with the email autoresponder since it has a different email in it and if so, they would need to have been contacted by someone that clicked a reply button on the autoresponder.

    Please take a look at these 2 guides to make sure that your emails are set up correctly (since your notifier is not correctly set neither):

    Setting Up Email Notifications

    Creating a Form Autoresponder