What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where did my form go?

    Asked by ollitempleuniversity on February 02, 2015 at 11:21 AM

    Hello,

     

    I am unable to view my form when I log in, therefore I am unable to edit the form or view submissions. Hopefully it wasn't deleted! The web page is still available.

     

    Thank you,
    OLLI

    Page URL:
    https://secure.jotform.us/form/50145917163150

    Submissions hello view submissions Web page
  • Profile Image

    Answered by Shadae on February 02, 2015 at 12:28 PM

    Hi Olli,

    I do apologize for the issue that you are having with your form. After reviewing your account, I am seeing that your form is present.

    Please ensure that you are currently signed into the correct account. If you are currently signed in, please ensure that your "My Forms" folder is selected as you may be viewing an empty folder/shared folder.

    If you are still having an issue, please sign out of your account, clear your browser cache and sign in once again.

    I hope this helps, please inform us if you need further assistance.

  • Profile Image

    Answered by ollitempleuniversity on February 02, 2015 at 12:41 PM

    Hi,

     

    Thank you for your response! I have selected both the "My Forms" folder as well as the individual folders but nothing appears to the right. I have also tried clearing my browser cache which did not help either. Furthermore, I have signed in and out of the account but still, my form does not appear.

    Not sure what else to do ... Please advise.

     

    Thank you,
    OLLI

  • Profile Image

    Answered by Shadae on February 02, 2015 at 12:53 PM

    Hi Olli,

    I do apologize that you have not be able to view your forms.

    Can you please provide us with a screenshot of your "My Forms" page. You can view this thread on how to add a screenshot to your post: http://www.jotform.com/answers/277033 

    Thank you.

  • Profile Image

    Answered by ollitempleuniversity on February 02, 2015 at 01:19 PM

    Hello,

     

    Thank you so much for your great tech/customer support! It looks like the form was accidentally filed away under "Archive"! Whoops! Problem resolved.

     

    - OLLI

  • Profile Image

    Answered by Shadae on February 02, 2015 at 01:23 PM

    Hi Olli,

    You are most welcome, we are happy that this issue has been resolved.

    Please feel free to contact us if you need further assistance.

    Thank you for using JotForm!