What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email submissions

    Asked by krisforke on February 04, 2015 at 03:02 PM


    I'm no longer receiving emailed submissions and can't find a way in my account to turn that back on. Now I need to go into the website into my forms to find new submissions.

  • Profile Image
    JotForm Support

    Answered by Mike on February 04, 2015 at 04:37 PM

    According to our email logs, the messages are being sent to your @gmail address. Can you please check a Spam folder on https://gmail.com?

    Thank you.