Stripe integration error

  • JewishHumboldt
    Asked on February 4, 2015 at 7:25 PM

    Even though the card goes through and charges successfully I get an error. Sometimes it works sometimes it says please wait on the submit button for a while and then:

    Oops!
    You cannot use a Stripe token more than once:
    Jotform Thread 510124 Screenshot
  • jonathan
    Replied on February 4, 2015 at 8:04 PM

    Can you please try redo the Stripe integration process.

    Stripe integration error Image 1 Screenshot 20

     

    Usually the Stripe token issue related to the secret API key. So, make sure you provide the proper keys. You can check the Stripe documentation about the API keys.

    Please inform us if the issue persist even after reintegrating already.

    Thanks.

     

  • JewishHumboldt
    Replied on February 4, 2015 at 11:56 PM

    That didn't work but embedding an ifram rather than just a regular embed worked. Maybe there where other things on the page that were disturbing it?

  • Elton Support Team Lead
    Replied on February 5, 2015 at 3:59 AM

    @JewishHumboldt 

    Thanks for updating us and glad to hear the iframe worked.

    You're right, it could also be due to script conflict particularly the stripe script and the existing scripts on your page. Iframe shouldn't be a problem since the form is protected with an iframe container preventing any conflicts between your page and the form.

    Thank you!