What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Drag and Drop file upload not working

    Asked by stagweb on February 05, 2015 at 10:54 AM

    Added the drag and drop file upload function so documents can be uploaded easily. It was working fine but when testing it today it no longer works. Nothing has changed with the form or web page itself. has anyone else had this problem? 

    Page URL:
    http://www.gogroups.co.uk/supplier-form-transport.asp

    upload not working Drag and Drop widget Drag & drop upload
  • Profile Image

    Answered by Ben on February 05, 2015 at 12:25 PM

    I have just checked your jotform and it is working: http://www.jotformeu.com/form/41383670369360

    The issue is however present on your website when I check on it, but looking at it the images are added to it properly, the widget is only not resized properly to show the content, suggesting that there is now some code on your website that causes conflicts with the jotforms code.

    What I would suggest is to use the iframe embed code as that would protect the jotfom's code from the other code on your website.

    Do let us know how it goes.

  • Profile Image

    Answered by stagweb on February 05, 2015 at 12:28 PM

    Thanks for your help. I will see if that works

  • Profile Image

    Answered by Ben on February 05, 2015 at 12:49 PM

    OK, do let us know how it goes once you try it out.

  • Profile Image

    Answered by stagweb on February 06, 2015 at 09:09 AM

    Once i embedded the code it worked. the only reason I didn't do this originally is that it is not responsive for mobiles. At least it works now. Cheers. 

  • Profile Image

    Answered by Ben on February 06, 2015 at 10:20 AM

    The iframe code should be responsive to mobile phones just as the non-iframed code, if not even better.

    If you start noticing or know of any specific issues with it, do let us know and we would be happy to help you resolve them as well.