Drag and Drop file upload not working

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    stagweb
    Asked on February 05, 2015 at 10:54 AM

    Added the drag and drop file upload function so documents can be uploaded easily. It was working fine but when testing it today it no longer works. Nothing has changed with the form or web page itself. has anyone else had this problem? 

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    Ben
    Answered on February 05, 2015 at 12:25 PM

    I have just checked your jotform and it is working: http://www.jotformeu.com/form/41383670369360

    The issue is however present on your website when I check on it, but looking at it the images are added to it properly, the widget is only not resized properly to show the content, suggesting that there is now some code on your website that causes conflicts with the jotforms code.

    What I would suggest is to use the iframe embed code as that would protect the jotfom's code from the other code on your website.

    Do let us know how it goes.

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    stagweb
    Answered on February 05, 2015 at 12:28 PM

    Thanks for your help. I will see if that works

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    Ben
    Answered on February 05, 2015 at 12:49 PM

    OK, do let us know how it goes once you try it out.

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    stagweb
    Answered on February 06, 2015 at 09:09 AM

    Once i embedded the code it worked. the only reason I didn't do this originally is that it is not responsive for mobiles. At least it works now. Cheers. 

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    Ben
    Answered on February 06, 2015 at 10:20 AM

    The iframe code should be responsive to mobile phones just as the non-iframed code, if not even better.

    If you start noticing or know of any specific issues with it, do let us know and we would be happy to help you resolve them as well.