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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No notification email when someone submits to my contact form

    Asked by adreaminkenya on February 05, 2015 at 03:25 PM

    hi,

     

    my contact us form is not submitting mails to my mail. info@adreaminkenya .com

    Page URL:
    www.adreaminkenya.com

    contact us form href mailto
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    JotForm Support

    Answered by Welvin on February 05, 2015 at 04:34 PM

    Hi,

    Your configuration is correct so you should have received the notification email when someone submits to your form.

    If you will check your email history, you will see that form emails are successfully delivered to your email address. Here's how you can check that: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History. With that being said, it's possible that the emails are filtered as spam and currently in your spam folder. Kindly check by accessing your Webmail access instead of your using your email client. If it's there, then please mark it as not spam to move it to your inbox.

    If nothing is in your spam folder, then it's possible that your email service provider is blocking the Jotform emails. If that's the case, whitelisting us should help. Here's how you can do that: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Also, check this guide for email related problems: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    I hope that helps. Please get back to us if you need further assistance.

    Thank you!