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    Hide field function is not working

    Asked by djccraig on February 06, 2015 at 01:28 PM


    I've previously used a very simple condition on a text box to hide the payment form when specific code is entered...and it worked just like it was supposed to on this form: https://www.christianheritageonline.org//events/annual-conference/online-conference-registration/

    I tried the same thing on another form, and it's not working: https://www.christianheritageonline.org/events/day-at-the-capitol/online-day-at-the-capitol-registration/

    When you enter "admin1024" into the "Discount Code" field, it should hide the payment form, but it doesn't.

    Please help!


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    Answered by Ben on February 06, 2015 at 03:55 PM

    I took a look at the conditions and the reason why this happens is because of the condition for overall total field.

    If Overall total is equal to "$0"

    The reason is that it will show the billing, even if we change its priority. The only way to resolve this is to create another condition.

    This way we have 2 conditions that say hide it and only 1 saying don't.

    You can see it working here: http://form.jotformpro.com/form/50365945112957

    If you want you can simply clone it into your account following these steps: How to Clone an Existing Form from a URL