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    GPS Location widget not showing map and location on Android Mobile, using Google Chrome and Default Browser

    Asked by axcess on February 06, 2015 at 07:46 PM



    I have form http://form.jotform.us/form/43487270844159 that I have tried several ways to embed onto the site and will not detect and send location on mobile. The embedded version is here http://www.tfs1.com/contact-us.html


    note it seems to be working fine on the desktop version it just will not work properly on a mobile devise. Android with internet and chrome.







    Page URL:

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    JotForm Support

    Answered by Welvin on February 07, 2015 at 01:17 AM

    Hi Julie,

    I am able to replicate the problem using the same Android mobile and Google Chrome browser. It's not even working using the default browser.

    The location access permission is working, but the map is not loading when you click "Allow" button. Here are the screenshots:

    Widget asking for location access:


    After you click "Allow" button, no map is showing:


    I have now raised this problem to our developers. You will be notified in this thread as soon as our developers check this and made an update to the widget.

    Thank you!

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    Answered by patogh on April 27, 2015 at 06:49 PM

    Hello my friends,

    I have the same problem in my form, when I use Android the map widget doesnt appear. Is there any solution for this??
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    JotForm Support

    Answered by jonathan on April 27, 2015 at 08:09 PM

    @ patogh

    We will resolve your reported issue here http://www.jotform.com/answers/560099


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    JotForm Support

    Answered by TitusN on May 01, 2015 at 06:35 AM


    Please note that Android browser behavior is hard to anticipate - Mozilla and Chrome make releases almost on a weekly basis - generally, these plugins should work on an updated version of Android Chrome. 

    Kindly try to re-add the widget to your form and test it again - the issue should be resolved. 

    Be careful not to lose your data by deleting the existing GPS Location widget, so creating a new form (or cloning one) is better. 

    If you have further difficulty - please let us know. 

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    Answered by Patricio on May 03, 2015 at 01:47 PM

    Hello, the problem has been resolved for me doing  upgrade for chrome and allowing location in.android, thanks. But the way, I have another issue, the focus of the web page go to location widget and open the keyboard, is there a way to not put focus on location widget??


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    Answered by raul on May 03, 2015 at 02:17 PM

    Since your last question is not related to the topic of this thread, I've moved it to a separate thread that you can find here: http://www.jotform.com/answers/563353

    We'll be attending it a soon as possible.