Edit Submission link is showing empty values when viewed using an iPhone

  • Angelobrack
    Asked on February 11, 2015 at 5:21 AM

    If I send the "edit Link" in a confirmation mail, it works pretty sweet on my computer. Even larger forms are filled in with the answers that I gave.

    If I fill in a form on my mobile device (iphone), the entries are saved, but when I open the link on my phone, everything stays empty. If I open the "edit link" on my computer (same link like on the phone), everything works fine. What is the reason for this and can it be solved?

     

    best regards,

     

     

  • raul
    Replied on February 11, 2015 at 9:39 AM

    Could you please let us know which form is presenting this issue?
    I made a test with a simple form on my phone and was unable to reproduce it.

    When I opened the edit submission link the data was displayed and I was able to modify it.

    Edit Submission link is showing empty values when viewed using an iPhone Image 1 Screenshot 20

    Could you also please let us know which version of Safari are you running in your iPhone? And also if you have tried to do this using a different device?

    You may also try to clear your browser's cache to see if it helps.

    We'll wait for your response.
    Thank you.

  • Angelobrack
    Replied on February 11, 2015 at 9:50 AM

    Tried clearing the cache and all stored cookies etc - did not work.

     

    http://form.jotformeu.com/form/50413976624357

     

    I use an iPhone 5 with Version 8.1.2 (12B440), don't know the safari version. I will try it with other devices.

  • Angelobrack
    Replied on February 11, 2015 at 9:56 AM

    Just tried it with an iPad, where it worked flawlessly.

  • raul
    Replied on February 11, 2015 at 11:04 AM

    Ok, thank you for updating us.
    From what I see, the issue might specific for your device.

    I'll also going to try with other devices to be sure.

    Feel free to contact us again, if you need assistance.
    Thank you.