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  • Profile Image

    Edit Submission link is showing empty values when viewed using an iPhone

    Asked by Angelobrack on February 11, 2015 at 05:21 AM

    If I send the "edit Link" in a confirmation mail, it works pretty sweet on my computer. Even larger forms are filled in with the answers that I gave.

    If I fill in a form on my mobile device (iphone), the entries are saved, but when I open the link on my phone, everything stays empty. If I open the "edit link" on my computer (same link like on the phone), everything works fine. What is the reason for this and can it be solved?

     

    best regards,

     

     

    Mobile mobile device edit link saved fill
  • Profile Image

    Answered by raul on February 11, 2015 at 09:39 AM

    Could you please let us know which form is presenting this issue?
    I made a test with a simple form on my phone and was unable to reproduce it.

    When I opened the edit submission link the data was displayed and I was able to modify it.

    Could you also please let us know which version of Safari are you running in your iPhone? And also if you have tried to do this using a different device?

    You may also try to clear your browser's cache to see if it helps.

    We'll wait for your response.
    Thank you.

  • Profile Image

    Answered by Angelobrack on February 11, 2015 at 09:50 AM

    Tried clearing the cache and all stored cookies etc - did not work.

     

    http://form.jotformeu.com/form/50413976624357

     

    I use an iPhone 5 with Version 8.1.2 (12B440), don't know the safari version. I will try it with other devices.

  • Profile Image

    Answered by Angelobrack on February 11, 2015 at 09:56 AM

    Just tried it with an iPad, where it worked flawlessly.

  • Profile Image

    Answered by raul on February 11, 2015 at 11:04 AM

    Ok, thank you for updating us.
    From what I see, the issue might specific for your device.

    I'll also going to try with other devices to be sure.

    Feel free to contact us again, if you need assistance.
    Thank you.