What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Signature is not showing on the submissions

    Asked by Jennsmithphoto on February 11, 2015 at 11:22 AM

    My signature field is not showing up when I get the form returned.  

     

    I emailed support a few days ago and tried their response, but I still can't see the signature. 

     

    Can you further help? 

     

    Thanks

    Jenn

    Screenshot
    signature on form signature submissions iframe
  • Profile Image
    JotForm Support

    Answered by Jan on February 11, 2015 at 12:43 PM

    Hi there,

    I cloned your form and test it, the signature is showing on my submissions. So I go to your direct form, submit a test, and it was successful. Now I can see that the signature was uploaded successfully. You can check it on your submissions page.

    Please try to complete and submit a test using your direct form. Check the submissions to see if the signature will appear.

    I would like to clarify, is this form embedded on a web page? It is possible that there is a conflict with the scripts.

    Please try to re-embed the form using the iFrame method. This will avoid conflicts with other scripts.

    Hope this works. Thanks!

  • Profile Image
    JotForm Support

    Answered by Jan on February 11, 2015 at 01:03 PM

    Here's a screenshot of the test submission that I did.

    --

    Thank you.

  • Profile Image

    Answered by Jennsmithphoto on February 11, 2015 at 01:37 PM

    I did a test and it is still not showing for me.   When I sent the form, I embedded it in an email.  

    Do you think that is the problem?

     

  • Profile Image
    JotForm Support

    Answered by Kiran on February 11, 2015 at 02:52 PM

    I understand that the form is embedded on email and being submitted through email interface itself. This could be the reason since there'll be conflicts between JotForm scripts and email scripts. Could you try submitting the form using the direct link (http://www.jotform.us/form/50394713797163)  and check if that is working for you?

    Let us know if you need any further assistance. We will be happy to help.