- pthimsenAsked on February 11, 2015 at 12:32 PM
As of late yesterday, when trying to test a form we created, recipients suddenly have to log into JotForm before filling out the form. And users are reporting that it does not take them to the form to complete. We are about to go live with our form and this change is preventing us from issuing the form to clients.
Please advise as soon as possible!
- JotForm SupportdavidAnswered on February 11, 2015 at 01:32 PM
The link you are using is the link to your form in the form builder, not the one to the actual form. So it is, in fact, asking your users to log in to your account in order to edit it. The actual link to your form you can get while previewing it. In this case:
If you use that instead of the link you referenced, your users will be able to use your form without issue.
Let us know if you have any further questions and we will be happy to help.