What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is not linking to paypal

    Asked by photographybykimberlymurphy on February 11, 2015 at 04:32 PM

    The form is not linking to payapl!

    Page URL:

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    JotForm Support

    Answered by jonathan on February 11, 2015 at 05:01 PM

    I test submitted your jotform http://www.jotformpro.com/form/50337989358976


    upon selecting a product and submitting the form, it properly redirect to the Paypal payments



    Please take note that none of the fields/questions on your JotForm were set as *Required field.  Even the My Products was not mandatory. So, I can easily submit the form without answering anything. 

    And if no product is selected, it will not redirect to the payment process.

    submitting the form without any answer will directly go to the Thank You page



    You can correct the issue by setting at least the My Products field as a *Required field.

    Please inform us if still not resolved.