I am not receiving submission emails from PayPal order form.

  • Profile Image
    Asked on February 16, 2015 at 04:35 AM


    After order i not become form to my email. ( i set all emails and more).Become only paypal comfirm email.Can you plese explain my how to seting this.


    - customer fill the form and klik to paypal button ( I NED THIS FORM ADRESS,TEL,CONTRY AND MORE ) IS NOT OK !

    - Paypal  ( i become "PAID" from paypal servis)  IS OK !


    How to set form to send the info to my email.

  • Profile Image
    Answered on February 16, 2015 at 08:18 AM

    Hello boljatv,

    I am not sure if I have understood your question correctly.

    Do you mean to say that you are not receiving the submission emails from your PayPal order form? Have you received the payments successfully in your PayPal account for all these transactions? 

    Please be noted that if IPN of your paypal account is disabled, the status of payment will never reach to JotForm which will cause your transaction to be marked a Incomplete payments. The following guide should help you on how to view incomplete payments and related FAQs:



    I would suggest you to please ensure that the IPN of your PayPal account is enabled. The following guide should help you: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal  

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!