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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving submission emails from PayPal order form.

    Asked by boljatv on February 16, 2015 at 04:35 AM

    Hello

    After order i not become form to my email. ( i set all emails and more).Become only paypal comfirm email.Can you plese explain my how to seting this.

     

    - customer fill the form and klik to paypal button ( I NED THIS FORM ADRESS,TEL,CONTRY AND MORE ) IS NOT OK !

    - Paypal  ( i become "PAID" from paypal servis)  IS OK !

     

    How to set form to send the info to my email.

    Page URL:
    https://boljatv.com/forma.html

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 16, 2015 at 08:18 AM

    Hello boljatv,

    I am not sure if I have understood your question correctly.

    Do you mean to say that you are not receiving the submission emails from your PayPal order form? Have you received the payments successfully in your PayPal account for all these transactions? 

    Please be noted that if IPN of your paypal account is disabled, the status of payment will never reach to JotForm which will cause your transaction to be marked a Incomplete payments. The following guide should help you on how to view incomplete payments and related FAQs:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    I would suggest you to please ensure that the IPN of your PayPal account is enabled. The following guide should help you: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal  

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!