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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I want to downgrade/stop my subsciption but it does not work.

    Asked by ultral on February 16, 2015 at 09:01 AM


    I've tried many time to downgrade my premium subscription to a starter subscription, but it doesn't work.
    I Click on downgrade to the starter plan, Cancel subscription and got this alert : "Your subscription has been cancelled successfully."

    But it's wrong, because I still with a premium account, not a starter one.

    Can you please fix this and stop/downgrade my account ?


    Best regards.


    EDIT :  OK, I've seen the scheduled date downgrade.

  • Profile Image
    JotForm Support

    Answered by Welvin on February 16, 2015 at 10:29 AM


    It's great to know that you've figured it out. Your account is scheduled to downgrade on March 15, 2015. 

    Thank you!