What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Disabled account due to ssl limit

    Asked by Mumsenjoysellingnsharing on February 16, 2015 at 01:37 PM

    Please advise I have only had 16 submissions and my account says 135 so why has it been disabled?

    disabled account ssl limit
  • Profile Image
    JotForm Support

    Answered by Mike on February 16, 2015 at 03:00 PM

    Thank you for contacting us.

    The SSL and Payment submissions are limited to 10 on the free plan. If you would like to accept regular form submissions instead of the SSL ones, you will need to use regular form link/code.

    For example, use:

    http://www.jotformeu.com/form/50235891051349

    instead of:

    https://secure.jotformeu.com/form/50235891051349

    Related guide:

    SSL Submissions

    We have re-activated your account now.

    Please feel free to contact us if you need any further assistance.