Submit Button Not Showing on Form Embedded in Website

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    CoordinatorLiaison
    Asked on February 16, 2015 at 02:21 PM

    There is a form called Saints Usher Infractions and Sanction form under SaintsWebmaster that is shareable by me.  When I try to edit the form in JotForm, the Submit button is there, but when the form is pulled up real-time for someone to complete, it is not visible.  I don't know what setting may need to be changed?  It was working earlier, but some changes have been made to the form so I'm not sure what change may have caused this to happen.

    How do I fix?

     

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    Jeanette
    Answered on February 16, 2015 at 03:37 PM

    I just checked the direct link of the form http://www.jotformpro.com/form/50431627909962

    And shows OK in Firefox and Chrome. Is this form embedded on a webpage? if so, can you please share the link? Or is this about a particular browser?

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    SaintsWebmaster
    Answered on February 16, 2015 at 05:00 PM

    Here are the pages:

    https://saints.clubexpress.com/content.aspx?page_id=22&club_id=728442&module_id=175356

    https://saints.clubexpress.com/content.aspx?page_id=22&club_id=728442&module_id=175374

    The Saints website is hosted by Club Express.   I have created a custom page and copied the HTML from your site.  

    <script type="text/javascript" src="https://secure.jotformpro.com/jsform/50431627909962"></script>

    This problem is only for pages past the member log in.  These pages have the submit button:

    http://www.saintschicago.org/content.aspx?page_id=22&club_id=728442&module_id=144259

    http://www.saintschicago.org/content.aspx?page_id=22&club_id=728442&module_id=144384

    Do you think that I should just use an external link instead?

     

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    SaintsWebmaster
    Answered on February 16, 2015 at 05:07 PM

    I just used an external link instead of an embedded form and I do not have the problem.

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    SaintsWebmaster
    Answered on February 16, 2015 at 06:02 PM

    I also fixed the embedded form.  I erased the CSS code under Preferences->Form Styles->Inject Custom CSS.  Now we can see the Submit button in the embedded forms after logging into our website.

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    Charlie
    Answered on February 16, 2015 at 09:01 PM

    Hi,

    It seems that you have already fixed the problem, if that's the case, I'm glad everything is already working in your end. You may also check this guide on what embed code you could use: http://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use. We usually recommend the default embed code or the iFrame to avoid conflicts.

    If you are still having problems on this, please do let us know, or if you have other concerns please open up a new thread for it.

    Thank you.