What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    update billing

    Asked by tencera on February 16, 2015 at 02:58 PM

    I am not receiving my forms and wondered if its a billing issue? How do I access my account info?

    Mark Garcy


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    JotForm Support

    Answered by jonathan on February 16, 2015 at 04:21 PM

    Hi Mark,

    You can checked your My Accounts and Billing info at http://www.jotform.com/myaccount/billing

    I just checked your account/username tencera 

    and it is Active and in good standing.

    Please tell us also which of your form is not sending the email and we will check also.

    You can also check in your account the sent email history logs (user guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History)

    Let us know if issue persist.