What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My perfect form seems to be frozen with the save option rolling and rolling. If I leave the page, I am afraid I will lose all my changes. ?????

    Asked by franjudd on February 18, 2015 at 04:05 PM
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    Answered by IainMungall on February 18, 2015 at 04:11 PM

    I have had the same problems when trying to make changes to a theme

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    JotForm Support

    Answered by david on February 18, 2015 at 05:41 PM


    If you every have an issue where you need to revert your form back to a previous stat, you can always check your form revisions history:


    You form should automatically save periodically and your updates should remain.  If you are making changes in the form designer, as long as you have hit save already, you should be good to go.  I have never had an occurrence of my changes not saving in the designer.

    If you are still having trouble, let us know and we will be happy to see what we can do.

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    Answered by fran  on February 18, 2015 at 07:13 PM

    I am aware of this, but since the save button is never stopping, I have to close the window and nothing is saved. This has happened to me twice now.

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    Answered by Shadae on February 18, 2015 at 10:17 PM

    Hi fran,

    I do apologize for the issue that you are experiencing with saving your form.

    Please sign out of your account, clear your browser cache and sign in once again. This should resolve the issue that you are experiencing.

    Please do a small change on your form and attempt to save the change to test if you are still experiencing the issue.

    If you are still experiencing this issue please provide us with the form that you are having this issue with and we would be happy to look into this further.

    Thank you.