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    Experiencing issues with JotForm forms downloading to populate our page.

    Asked by agfirst on February 19, 2015 at 12:37 PM

    Experiencing random intermittent delays and server time-outs with a form (AgFirst - Creative Services & Communications Request Form). When page is loading, form does not populate page. Issues started 2/18/15. Has there been any issues or changes with JotForm servers that could have cause this? If so, when can we expect it to clear up?

     

    Thanks!

    dhill@agfirst.com

    Screenshot
    intermittent loading problem delays
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    JotForm Support

    Answered by Welvin on February 19, 2015 at 03:03 PM

    Hi,

    Our apologies! We have a short temporary server load problem, but everything is resolved already. I've viewed your form and I was able to load it quickly. Kindly re-check and update us here if the issue persists to your end.

    I would also suggest clearing your browser's cache before viewing the form. Clearing your forms cache would help too, here's how you can do that: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.

    Thank you and I look forward to your reply.

    Regards

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    JotForm Support

    Answered by Welvin on February 19, 2015 at 03:05 PM

    By the way, it looks like the form is embedded to a page. I would recommend changing your form embed codes to our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. If a script conflict between the form and your website is taking part of the issue, iFrame should help you fix it.

    Thank you!

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    Answered by agfirst on February 20, 2015 at 11:29 AM

    Thanks for the response. We have not heard of any further complaints of this problem and are not seeing a problem at this time either. Looks like we're good!

    I'll take your advice under advisement. Currently, we've had no issues with how the form is embedded. If we have this issue, or others going forward, this will be the first thing I try.

    Thanks for looking into it!

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    JotForm Support

    Answered by EltonCris on February 20, 2015 at 01:19 PM

    Hi,

    Glad my colleague's solution helps. 

    Feel free to contact us again if in case you face similar problems in the future.

    Cheers!