Uploaded photos on form is giving 404 error

  • David
    Asked on May 28, 2023 at 2:30 AM

    When a photo is sent with a warranty for we designed, the link goes to a 404 page on your site with a message to contact you.

  • Angeli JotForm Support
    Replied on May 28, 2023 at 2:42 AM

    Hi David,

    Thanks for reaching out to Jotform Support. If you're getting an Error 404 when opening an uploaded file from your form, this can be resolved by unchecking the Require log-in to view uploaded files option under the Privacy section of your Jotform account. But since you only have a Guest account, I'd suggest signing up using the same email via this link. Once you have an account, here's how you can disable the settings:

    1. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
    2. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
    3. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

    Uploaded photos on form is giving 404 error Image 1 Screenshot 20

    Give it a try and let us know if you need any help.