Unable to receive email notifications

  • Profile Image
    taximegeve
    Asked on February 23, 2015 at 09:00 AM

    Je ne recois plus les messages depuis debut fevrier 2015.

    comment cela se fait t'il ?

     

    merci

     

    cassistance@bbox.fr

  • Profile Image
    Jan
    Answered on February 23, 2015 at 10:05 AM

    Hi there,

    Your email is not on the bounce list.  I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.

    [2015-02-20 13:42:13] Submission #300266933287182517 Form #20273418173 SENT to taxi******@orange.fr from noreply@jotform.com via AMAZONSES 

    [2015-02-19 05:10:23] Submission #300149823160106665 Form #20273418173 SENT to taxi******@orange.fr from noreply@jotform.com via AMAZONSES 

    [2015-02-18 03:53:11] Submission #300058791160377343 Form #20273418173 SENT to taxi******@orange.fr from noreply@jotform.com via AMAZONSES 

    The emails notifications are configured properly as well. Can you please check your spam folder, it is possible that the emails went here.

    Please try to check if there are any spam filter on you email client or email program that blocks emails from JotForm. Also, you can whitelist JotMail IP addresses.

    Hope this helps. Thank you!