What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Designer not saving changes made

    Asked by SomethingPersonal on February 25, 2015 at 03:42 AM

    Hi

    I've tried to edit our Leavers Mug form in your designer but whenever I click 'Save' the cog just spins and spins and doesn't save.  Have tried on IE and Chrome on 3 machines with no success.

    designer form designer not saving not saving changes
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    JotForm Support

    Answered by Jan on February 25, 2015 at 10:13 AM

    Hi there,

    Using Google Chrome, I cloned your form and I was able to save the changes I made in Form Designer. After clicking "Save" button, it will spin then will show the "Preview Form" button.

     

    Please try these steps.

    1. Log out from JotForm.

    2. Please clear your browser cache

    3. Re-open the browser.

    4. Log back in to JotForm.

    5. Edit the form again in Form Designer.

     

    Also, I will now clear your form cache. Hope this works. Let us know if the issue is still the same.

    Thank you.