What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by allylindberg on February 25, 2015 at 09:07 AM

    Hello :)

    I just completed some of the tasks to get free submissions and it says I have 170 free submissions but it isn't showing up on my account? Did I do something wrong?

    Thanks for your help!

    Ally Lindberg

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    Answered by allylindberg on February 25, 2015 at 09:10 AM

    I actually figured it out lol!

    It is secured submissions that I have run out of! Sorry :)

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    JotForm Support

    Answered by david on February 25, 2015 at 11:29 AM


    Admittedly, this happens to quite a few users.  We are working on clarifying in the pricing page that "Free" account only receive up to 10payment/SSL submissions.  It does show but it is in quite small print.  Since it appears you have already switched to regular submissions, I went ahead and reset your limits to prevent your forms from being disabled.  Keep in mind we can only do this once per account so should you go over again, you would need to upgrade in order to keep your forms active.

    If there is anything else we can help you with, let us know and we will be happy to do so.