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    Asked on February 25, 2015 at 09:07 AM

    Hello :)

    I just completed some of the tasks to get free submissions and it says I have 170 free submissions but it isn't showing up on my account? Did I do something wrong?

    Thanks for your help!

    Ally Lindberg

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    Answered on February 25, 2015 at 09:10 AM

    I actually figured it out lol!

    It is secured submissions that I have run out of! Sorry :)

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    Answered on February 25, 2015 at 11:29 AM


    Admittedly, this happens to quite a few users.  We are working on clarifying in the pricing page that "Free" account only receive up to 10payment/SSL submissions.  It does show but it is in quite small print.  Since it appears you have already switched to regular submissions, I went ahead and reset your limits to prevent your forms from being disabled.  Keep in mind we can only do this once per account so should you go over again, you would need to upgrade in order to keep your forms active.

    If there is anything else we can help you with, let us know and we will be happy to do so.