Downgraded to Free subscription 1-2 weeks ago but was still charged today

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    TentMA
    Asked on February 27, 2015 at 05:41 AM

    I tried to downgrade to free subscription 1 or 2 weeks ago but still got charged today. Any explanation?

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    Welvin
    Answered on February 27, 2015 at 09:16 AM

    Hi,

    The payment was made through Paypal Direct. When you click "Cancel" in the billing page, it will just send a cancellation request to our billing department and they will have to manually cancel it.

    Our apologies if you got charged again today, but I saw that you have just cancelled the subscription to your Paypal account dashboard so I went ahead and requested the refund to our billing department. Expect the refund returned to your account within one to two weeks.

    Thank you for your kind understanding in this matter.

    Regards