What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgraded to Free subscription 1-2 weeks ago but was still charged today

    Asked by TentMA on February 27, 2015 at 05:41 AM

    I tried to downgrade to free subscription 1 or 2 weeks ago but still got charged today. Any explanation?

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    JotForm Support

    Answered by Welvin on February 27, 2015 at 09:16 AM


    The payment was made through Paypal Direct. When you click "Cancel" in the billing page, it will just send a cancellation request to our billing department and they will have to manually cancel it.

    Our apologies if you got charged again today, but I saw that you have just cancelled the subscription to your Paypal account dashboard so I went ahead and requested the refund to our billing department. Expect the refund returned to your account within one to two weeks.

    Thank you for your kind understanding in this matter.