What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditional statement not working

    Asked by jfgpapps on February 27, 2015 at 11:46 AM

    I am try to use a conditional statement to Hide the field "Mothers Address" if the parents are divorced, separated or married since I will show a different address field if they are and it doesn't seem to work. We want this in production on Monday 

     

    Help

     

     

    Page URL:
    http://www.jotformpro.com/form/50544709763966

    address field different and OR
  • Profile Image
    JotForm Support

    Answered by david on February 27, 2015 at 02:27 PM

    Hi,

    It looks like you had several conflicting conditions.  What I did to get it working was to remove "Mother's Address" from all the conditions and removed the 3 individual conditions that were also associated with the field.

     

    After that, I created one single condition that had all the rules:

    This allow for the "Mother's Address" field to be hidden properly based on which selection was made in the "Parents' Status:" field.  Here is my test for to show you it working:

    http://form.jotformpro.com/form/50575612152955

    You can clone it to see the conditions setup if you'd like:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Let us know if you have any further questions and we will be happy to help.