What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why you took my money again when I have chosen one month payment?

    Asked by SolarisResort on February 28, 2015 at 06:51 AM
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    JotForm Support

    Answered by Welvin on February 28, 2015 at 10:47 AM


    You are subscribed to our monthly recurring plan, that's why you have been charged again today. But our records says that you have already cancelled your subscription so I went ahead and send you a refund. Expect the refund returned to your account within 4-10 business days.

    Thank you and let us know if you have any further questions.