What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my submission capacity hasn't been renewed yet?

    Asked by chinathinksbig on March 01, 2015 at 01:08 AM

    Dear Jotform Support Team,


    It's already Mar. 1st Eastern time and we really need to spread out a new form. The new form is really time-sensitive and crucial for my team. However, my jotform account hasn't been updated. There's only around 40 submissions left. I am quite disappointed on your working efficiency. I urge you to renew my account as soon as possible, Please!!!!!



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    Answered by Sean on March 01, 2015 at 08:53 AM

    I checked your account and I can see that your limits were automatically refreshed. Sorry about the delay with this and I hope it did not affect anything that you had planned.

    If you ever have any other questions or concerns, please contact us and we will be more than happy to help out.