- orymcaAsked on March 03, 2015 at 06:29 PM
I have a form (ID: 300694273663958807, URL: http://form.jotformpro.com/form/50416443072952) with some conditionally required fields. Somehow a submission was received without those required fields being filled, and now we have an incomplete submission.
Could you please help me identify what caused this problem so I can prevent it from happening in the future?
Thanks in advance for your help,
- ShadaeAnswered on March 03, 2015 at 09:48 PM
I was not able to replicate the issue that you are experiencing regarding your form being submitted without all the required information.
I was not able to submit your form if any of the required fields were left blank. I reviewed your submission on your form and I am seeing that the one submission associated with the form does have all of the information associated with the required fields.
The only fields that are empty are the fields that are not required.
Can you confirm that you are still experiencing this issue, if so, can you provide us with more information so that we can look into this further.
- orymcaAnswered on March 05, 2015 at 12:40 PM
Yeah, I'm not able to submit without the required fields either, which is why this so puzzling to me. How was our registrant able to choose a course without having to choose a session?
- JotForm SupportWelvinAnswered on March 05, 2015 at 02:15 PM
The form is embedded in the page using an iFrame block so I don't think a conflict is causing this. The issue is probably related to the browser used by the submitter. Maybe, the submitter is experiencing an incompatibility making him/her to proceed without filling up the required field. An example of this is Internet Explorer, especially, the old versions. In this case, try to add a note in the page that would tell the user to fill up the form using Google Chrome or Firefox.