What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems Uploading Files

    Asked by oslotrend on March 04, 2015 at 10:01 AM

    Hello,

    I have been organising all the files submitted to Submissions at www.otfn.no and lots of people are contacting me saying that they are having problems submitting files to us. Can you let me know what is the problem asap please? As the festival is next month and we are missing a lot of submissions!

    Page URL:
    www.otff.no

    Screenshot
    uploading files Submissions problem next www
  • Profile Image
    JotForm Support

    Answered by Charlie on March 04, 2015 at 10:48 AM

    Hi,

    May I know what specific problems they are having? Are they getting any error message or anything similar?

    I've cloned your form for testing purposes and made a sample submission, it seems good. The problem might be on how you embed your form in your website, could you try using the iFrame code instead, here's a guide on how to get that code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    See if that fixes the problem.

    Thank you.