What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I publish my website, sometimes the form doesn't show up on the page.

    Asked by dogsneedlove2 on March 04, 2015 at 03:26 PM

    I'm using SiteSpinner Pro and the iFrame on the page.  This is a sample page built on my hosting account, when the website is finished it will go to it's correct domain.  It doesn't seem to load every time in Internet Explorer 11.

    Page URL:
    http://mysiteamerica.com/ccdrilling/contact.html

    Screenshot
    publish domain hosting SiteSpinner Pro
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    JotForm Support

    Answered by Kiran on March 04, 2015 at 04:41 PM

    I was able to see the page is loaded fine for me in IE10, 11 and Google chrome. However, I see that the issue with Firefox. As I inspect the embed code, I see that height is modified to 0px and hence the form is not being displayed.

    Could you try embedding the JotForm using the direct URL by means of SiteSpinner inbuilt iframe embed method?

    http://www.virtualmechanics.com/support/tutorials-spinnerpro/IFrames.html#Basics

    Let us know if the issue still persists. We will be happy to help.

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    Answered by dogsneedlove2 on March 05, 2015 at 10:08 AM

    Thanks for the help.  I did get the webpage online with your help.

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    JotForm Support

    Answered by Welvin on March 05, 2015 at 11:29 AM

    In behalf of my colleague, you are always welcome! If you require any further assistance, feel free to contact us again.

    Thank you and have a great day!