Downloading/Accessing photos uploaded in my form is blocked by Comodo Secure DNS

hello!

I can not see the photos uploaded my form. I get an error message. I would like to help in this matter. thanks

Hi,

I used Comodo Secure DNS, but accessing and downloading files from a jotform are working for me. I used the same DNS for over a year now. What browser is that? Let me know and we'll check further. Are you getting the same error for the other browsers? Please try it.

Thanks

hi

chrome 41.0.2272.76 

did not improve

Are you using Comodo Internet Security Suit? If so, I  would suggest adding Amazon AWS to your whitelist settings. 

Check this guide: https://help.comodo.com/topic-72-1-522-6408-.html.

Thank you!

I not use Comodo Internet... 
page itself leads...
thnks u

Are you trying to see your photos using a corporate network (for example, the one from your workplace)? If this is the case, you would need to ask your network admin to whitelist Amazon AWS domain address (amazonaws.com) as suggested by @Welvin.

Let us know if this helps.
Thanks.

no network...
sometimes seems to pictures.

I think you have not tried yet using other browsers aside from Chrome.

Can you also try testing on Firefox or Safari, and IE browser if you can?

Check if the same issue happen when using another browser.

Please inform us of the results.

Thanks.

I tried. problem continues ...

Can you please share to us the exact URL link of the file you were trying to download that was being blocked ?

 

Provide to us the steps taken, and we will try to do the same and see if we can replicate the issue.

I assume you were trying to download the uploaded file in your form's View Submissions page.

 

Thanks.

 

 

https://s3.amazonaws.com/jufs/organizasyonservisi/33527026778865/301458691681305709/IMG_20150119_162600.jpg

I was able to easily download the file using the link you provided.

 

but unfortunately, I was not using Comodo Security on my computer. So that was the big difference.

I will seek out advice from my colleague who have Comodo implementation.

We will update you about this soon as we can.

 

Thanks.