What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downloading/Accessing photos uploaded in my form is blocked by Comodo Secure DNS

    Asked by organizasyonservisi on March 05, 2015 at 03:24 AM

    hello!

    I can not see the photos uploaded my form. I get an error message. I would like to help in this matter. thanks
    Page URL:
    http://www.jotform.co/form/33527026778865

    Screenshot
    message comodo
  • Profile Image
    JotForm Support

    Answered by Welvin on March 05, 2015 at 08:39 AM

    Hi,

    I used Comodo Secure DNS, but accessing and downloading files from a jotform are working for me. I used the same DNS for over a year now. What browser is that? Let me know and we'll check further. Are you getting the same error for the other browsers? Please try it.

    Thanks

  • Profile Image

    Answered by organizasyonservisi on March 05, 2015 at 09:59 AM

    hi

    chrome 41.0.2272.76 

  • Profile Image

    Answered by organizasyonservisi on March 05, 2015 at 10:00 AM

    did not improve

  • Profile Image
    JotForm Support

    Answered by Welvin on March 05, 2015 at 11:23 AM

    Are you using Comodo Internet Security Suit? If so, I  would suggest adding Amazon AWS to your whitelist settings. 

    Check this guide: https://help.comodo.com/topic-72-1-522-6408-.html.

    Thank you!

  • Profile Image

    Answered by organizasyonservisi on March 05, 2015 at 02:50 PM

    I not use Comodo Internet... 
    page itself leads...
    thnks u

  • Profile Image

    Answered by raul on March 05, 2015 at 04:18 PM

    Are you trying to see your photos using a corporate network (for example, the one from your workplace)? If this is the case, you would need to ask your network admin to whitelist Amazon AWS domain address (amazonaws.com) as suggested by @Welvin.

    Let us know if this helps.
    Thanks.

  • Profile Image

    Answered by organizasyonservisi on March 06, 2015 at 06:43 PM

    no network...
    sometimes seems to pictures.

  • Profile Image
    JotForm Support

    Answered by jonathan on March 06, 2015 at 08:48 PM

    I think you have not tried yet using other browsers aside from Chrome.

    Can you also try testing on Firefox or Safari, and IE browser if you can?

    Check if the same issue happen when using another browser.

    Please inform us of the results.

    Thanks.

  • Profile Image

    Answered by organizasyonservisi on March 08, 2015 at 05:00 AM
    I tried. problem continues ...
  • Profile Image
    JotForm Support

    Answered by jonathan on March 08, 2015 at 11:07 AM

    Can you please share to us the exact URL link of the file you were trying to download that was being blocked ?

     

    Provide to us the steps taken, and we will try to do the same and see if we can replicate the issue.

    I assume you were trying to download the uploaded file in your form's View Submissions page.

     

    Thanks.

     

     

  • Profile Image

    Answered by organizasyonservisi on March 08, 2015 at 04:58 PM

    https://s3.amazonaws.com/jufs/organizasyonservisi/33527026778865/301458691681305709/IMG_20150119_162600.jpg

  • Profile Image
    JotForm Support

    Answered by jonathan on March 08, 2015 at 06:16 PM

    I was able to easily download the file using the link you provided.

     

    but unfortunately, I was not using Comodo Security on my computer. So that was the big difference.

    I will seek out advice from my colleague who have Comodo implementation.

    We will update you about this soon as we can.

     

    Thanks.